1. Information We Collect
RivivSubsi ("we," "our," or "us") collects information to provide better services to our members and website visitors.
Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, phone number, and mailing address
- Payment information and billing details
- Emergency contact information
- Professional information such as company name and job title
- Photo identification for security purposes
Automatically Collected Information
When you visit our website or use our facilities, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location information when you access our facilities
- CCTV recordings for security purposes
2. How We Use Your Information
We use the information we collect for various purposes:
Service Provision
- Provide and maintain our coworking services
- Process payments and manage your membership
- Facilitate access to our facilities and amenities
- Provide customer support and respond to inquiries
Communication
- Send you important service updates and notifications
- Share newsletters and promotional materials (with consent)
- Conduct surveys and gather feedback
- Facilitate networking and community building
Legal and Security
- Ensure facility security and safety
- Comply with legal obligations and regulations
- Investigate and prevent fraud or misconduct
- Protect our rights and property
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors
- IT service providers
- Cleaning and maintenance companies
- Marketing and analytics services
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal proceedings or government requests
- Protect our rights, property, or safety
- Protect the rights and safety of our members and visitors
- Investigate potential violations of our terms
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure facilities with controlled access
5. Data Retention
We retain personal information for as long as necessary to:
- Provide our services and maintain your membership
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain security records and audit trails
6. Your Rights
Under UK data protection laws, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your information
- Object: Object to processing for certain purposes
7. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve our services and user experience
- Provide personalized content and advertisements
You can manage cookie preferences through your browser settings or our cookie consent tool.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
10. International Transfers
Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date.
12. Contact Us
If you have questions about this privacy policy or want to exercise your rights, please contact us: